Joyoung

Terms of Use

Last Updated: June 11, 2026

I. Introduction

Welcome to the Joyoung Website.

This Website is owned by Joyoung Co., Ltd. and the Website and related services are provided by Joyoung International Holding HK Limited ("Company", "we", "us", or "our"), acting on behalf of the Joyoung brand.

We may engage affiliated companies and third-party service providers to support the operation, maintenance, customer support, marketing, administration, and other functions of the Website.

We are pleased to provide this Website and related services to help users learn about Joyoung products, register eligible products, access warranty-related services, and receive information and updates from us.

These Terms of Use ("Terms") govern your access to and use of the Website and any services made available through it.

These Terms should be read together with our Privacy Policy, which describes how we collect, use, disclose, and protect personal information in connection with the Website. For the purposes of data protection, Joyoung International Holding HK Limited acts as the primary entity responsible for the processing of personal information in connection with the Website.

By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

II. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business operations.

If we make material changes, we will provide reasonable notice by posting the updated Terms on the Website, updating the "Last Updated" date, sending an email, or by other reasonable means where appropriate.

Changes will become effective on the date specified in the updated Terms. Your continued use of the Website after the effective date constitutes acceptance of the revised Terms.

III. Eligibility and Account Registration

Eligibility

  • You must have the legal capacity to enter into these Terms.
  • If you are under 18 years of age, you may use the Website only with the involvement and consent of a parent or legal guardian.

Account Registration

  • Certain Website features may require you to create an account.
  • You agree to provide accurate, complete, and up-to-date information and to keep such information updated where necessary.
  • We may refuse, suspend, or terminate an account if information provided is materially inaccurate, misleading, fraudulent, or incomplete.

Account Security

  • You are responsible for maintaining the confidentiality of your account credentials.
  • Please take reasonable steps to protect your account and notify us promptly if you become aware of any unauthorized access or security incident involving your account.
  • You remain responsible for activities conducted through your account to the extent resulting from your failure to maintain the security of your credentials.

IV. Acceptable Use

We ask all users to use the Website responsibly and in compliance with applicable laws.

You must not:

  • Provide false, misleading, or fraudulent information;
  • Impersonate another person or entity;
  • Use another person's purchase information, product registration details, or serial number without authorization;
  • Submit fraudulent, duplicate, or abusive warranty applications;
  • Interfere with the operation, security, or integrity of the Website;
  • Introduce malicious software, harmful code, or automated tools designed to disrupt the Website;
  • Access or attempt to access systems, data, or services without authorization;
  • Use the Website in a manner that infringes the rights of others or violates applicable law.

V. Product Registration and Warranty Services

The Website may offer product registration, warranty extension, warranty status inquiry, and related customer service functions ("Warranty Services").

To provide Warranty Services, we may request information such as:

  • Your name and contact details;
  • Product model and serial number;
  • Proof of purchase;
  • Product ownership information; and
  • Other information reasonably necessary to verify eligibility.

Eligibility and Verification

Warranty Services are available only for eligible products and are subject to the requirements of the applicable warranty programme.

Specific eligibility criteria, registration periods, participating products, warranty terms, and programme requirements may be published on the relevant pages of the Website.

To protect customers and help ensure that warranty benefits are provided fairly, we may verify information submitted in connection with Warranty Services and request supporting documentation where reasonably necessary.

No Automatic Warranty Entitlement

Submitting a product registration or warranty extension application does not automatically entitle a user to an extended warranty. A warranty extension becomes effective only after successful verification and confirmation by us, where required under the applicable programme.

Eligibility remains subject to verification and compliance with the applicable programme requirements.

Fraudulent or Ineligible Applications

We may reject, suspend, revoke, or cancel a registration or warranty extension where we reasonably believe that information provided is false, misleading, fraudulent, duplicated, or otherwise does not satisfy the applicable programme requirements.

Consumer Rights

Nothing in these Terms limits any mandatory warranty rights, statutory guarantees, or consumer protection rights available under applicable law.

VI. Third-Party Platforms and Services

The Website may contain links to third-party websites, marketplaces, products, services, or platforms.

Where you choose to visit or transact with a third-party platform, your relationship with that platform is governed by its own terms, conditions, and privacy practices.

Unless otherwise required by applicable law, we are not responsible for third-party transactions, payment processing, delivery services, product listings, availability, pricing, or content provided by third parties. Links to third-party platforms are provided for convenience only and do not constitute our endorsement of such platforms.

VII. Marketing Communications

You may choose to subscribe to newsletters, product updates, promotional communications, or other marketing communications that we may make available from time to time.

Where required by applicable law, we will obtain your consent before sending marketing communications.

You may withdraw your consent or unsubscribe at any time by using the unsubscribe mechanism provided or by contacting us.

Withdrawing marketing consent will not affect your ability to access other Website services.

VIII. Intellectual Property Rights

The Website and all content made available through it, including text, graphics, images, software, logos, trademarks, designs, and other materials ("Content"), are owned by or licensed to us and are protected by applicable intellectual property laws.

You may access and use the Website and its Content solely for your personal and non-commercial use.

Except where permitted by law or expressly authorized by us, you may not reproduce, distribute, modify, publish, display, create derivative works from, or otherwise exploit any Content.

Information Submitted by You

Where you submit information, documents, or materials through the Website, you acknowledge that we will process such information in accordance with our Privacy Policy:

  • Product registration;
  • Warranty administration;
  • Customer support;
  • Legal and compliance purposes;
  • Fraud prevention; and
  • Other purposes described in our Privacy Policy.

IX. Disclaimer and Limitation of Liability

Service Availability

We strive to keep the Website accurate, secure, and available.

However, the Website is provided on an "as is" and "as available" basis, and we cannot guarantee uninterrupted, error-free, or completely secure operation at all times.

We may modify, suspend, or discontinue any part of the Website where reasonably necessary for maintenance, upgrades, security, legal compliance, or operational reasons.

Disclaimer

To the maximum extent permitted by applicable law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, or data.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Third-Party Content

We are not responsible for third-party websites, services, or content accessible through links provided on the Website.

X. Privacy and Cookies

Our collection, use, disclosure, storage, and processing of personal information are governed by our Privacy Policy.

The Website may use cookies and similar technologies to support functionality, analytics, security, and marketing activities. Information about our use of cookies and how you can manage your preferences is available in our Privacy Policy.

If you are under 18 years of age, you must obtain any legally required consent from your parent or legal guardian before providing personal information through the Website.

XI. Suspension and Termination

You may stop using the Website at any time.

We may suspend or terminate access to the Website or particular services where reasonably necessary to:

  • Protect the Website or other users;
  • Investigate suspected misuse;
  • Comply with legal obligations;
  • Address fraudulent activity; or
  • Discontinue a service.

Any provisions that by their nature are intended to survive termination will continue to apply after termination.

XII. Indemnity

To the extent permitted by applicable law, you agree to indemnify us against reasonably foreseeable direct losses, damages, costs, and expenses arising from your breach of these Terms or misuse of the Website.

XIII. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict of law principles.

If a dispute arises, the parties agree to first attempt to resolve the matter through good-faith discussions.

If a dispute cannot be resolved amicably, either party may submit the dispute to the courts of Hong Kong, which shall have non-exclusive jurisdiction.

Nothing in these Terms limits any mandatory consumer rights or remedies available to you under the laws of your country of residence.

XIV. Notices and Contact Information

We may provide notices by posting information on the Website, by email, SMS, in-app notifications, or through other reasonable communication methods.

For general enquiries, please use the contact details published on the Website.

For privacy-related enquiries or requests relating to personal information, please use the contact details specified in our Privacy Policy.